Toll Free Order Line: 888-801-7271
|Privacy||Rocky Road Outfitters respects our customer's privacy. All email , address, phone, contact information is used solely for the purpose of successful ordering and shipping of Rocky Road parts. We will never release nor sell your information to any company or organization.
Orders may be placed via thru our website, by our toll free line 888-801-7271, via fax 435-654-6662, or in person at our store. To complete an order by email, we should have your name, phone number, shipping address, credit card and exp date, and a list of the parts you wish to order.
|Method of Payment:||All prices are listed in U.S. dollars and do not include shipping. Payments may be made via money orders, Visa, MasterCard, Discover or Paypal. Foreign purchases are subject to any additional fees incurred by currency exchange and/or any other associated fees. We are sorry, but we cannot ship COD or accept checks.
Most items we carry are not billed until they ship. Items which may need to be special ordered from our suppliers will be billed at the time of order (for example, some gear kits, Wilderness Safari Racks, ARB, IPF, and Old Man Emu equipment, custom backspaced wheels, etc).
Unless otherwise requested, shipping will be standard UPS Ground. A valid shipping address is required. Postal delivery can be requested. Parts prices on the website do not include shipping costs, unless specifically noted for "free shipping".
Please call our store if you wish information on the shipping status of your order. Our email center does not have access to shipping information. As well, the sheer volume of technical email questions makes it difficult for our email staff to gather this information so your shipping status question may or may not be answered. Please call our store for answers to your shipping status questions.
Most of our products are in stock and ready to roll. There may be a case when your item has to be custom made or ordered from a manufacturer and necessitates addional time. We will make every effort to get your order out to you as fast as possible. Built to order items can run from 2-9 weeks depending on order volume at any given time.
The shopping cart shows an estimate at checkout, not the final amount to be billed, which may range higher or lower than the displayed estimate. Our website uses a standard formula from UPS or the US Postal Service. Many items ship by "dimensional weight" and so normal shipping formulas can not accurately apply. Oversized items may cost more than the estimate on our website based on UPS fees and billing. Call for estimates on Truck Freight items as those may be substantially different from the UPS estimate on the Checkout form.
|Returns, Refunds, & Exchanges
It is ultimately your responsibility to determine that the part(s) you order are the correct items for your vehicle model and year. We will work with you in any reasonable means to insure the product fits your vehicle. Please call or email us for technical information on application and fitment to your vehicle prior to ordering. No refund will be issued, only in-store credit.
Returned parts which have not been installed are elligible for a full in-store credit. In the instance where a refund is issued, there will be a minimum 15% restock or higher if returned items are damaged. Shipping costs will not be refunded.
All returns must have an Return Goods Authorization (RGA) number assigned. If products are returned without an RGA number assigned it will dramatically increase the return process
Shipping: The customer is responsible for the shipping cost on all returns.
All sales are final after 90 days.
Core returns: A full refund is offered for undamaged fully functional cores if returned within 90 days of Rocky Road ship date. Core components returned after 90 days are no longer subject to cash refunds, but the monies can be used as credit toward the purchase of other Rocky Road parts. Cores returned after more than 1 year are forfeit. Shipping is not refunded on returned core items.
|Warranty||Products MANUFACTURED BY Rocky Road Outfitters, llc, are guaranteed to be free from defects in materials or craftsmanship. If a Rocky Road manufactured product is defective and has not been modified prior to installation, we'll replace it.|
Look for the guarantee highlight on those items covered by our lifetime warranty. We build many of our products out of heavy gauge steel for durability and long life. Should your lifetime guaranteed product ever bend out of shape, or suffer structural damage, just sent it back to Rocky Road Outfitters and we'll send a new unit out to you or give you equal credit to a higher priced unit if you like. Warranty only applies to original purchaser of the item and shipping charges to our shop are not covered. Scratches and superficial dings, etc, are not considered structural damage. Warning: do not try to damage products with the Rocky Road guarantee, you will most likely cause serious damage to your vehicle before our product fails.